Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Clean
Convenient location
Dated rooms
Initial service issues
8.2/10
Great
Rooms
8.6
Location
7.6
Service
8.4
Dining
8.4
Guest reviews
8.2/10
based on 5 reviews
4.5/5
based on 296 reviews
8.3
8.3/10 based on 21 reviews
#20 of 2,648 hotels in Hangzhou based on Tripadvisor
Jim
United States,
June
2024
8.8/10
I was amazed by the spacious, well-appointed, and very comfortable rooms with automatic curtains that were probably larger and more luxurious than any I've experienced in my travels. The friendly staff tried to give me back half of my deposit, making the service quite satisfactory despite the minor delay in orders at the bar. The location, within walking distance of restaurants and the West Lake park area, was ideal, but not being directly on West Lake itself might be a downside for some. The dining experience, worth a try with occasional peculiarities, was fine overall. The facilities were top-notch, offering great value for the money.
Rooms
10.0
The rooms were large, well-appointed, very comfortable, and clean with an automatic curtain.
Service
9.0
The staff were all friendly and helpful.
Location
8.0
The location was in a good spot to walk to the West Lake park area, though not directly on the lake.
Dining
7.0
The dining experience, including trying the buffet during a previous visit, was worth a try with occasional peculiarities.
Facilities
10.0
The hotel facilities were excellent, providing great value for the money.
James
United States,
March
2024
8.0/10
The hotel overlooks the hill and is nice and clean, offering adequate-sized rooms with all necessary facilities for a 5-star property. However, the rooms felt a little dated and dark. The service was warm, despite a few odd refusals that were later resolved with a favor. The location is close to the city center but a bit distant from the Metro, offering a convenient stay. The dining options are superb with a variety of cuisines, including grill, soups, seafood, and Chinese dishes.
Rooms
7.0
The rooms are nice and clean, although a bit dated and dark. They have all the necessary facilities for a comfortable stay.
Service
8.0
The service was friendly and warm, with some initial hiccups that were resolved well by the manager later.
Location
8.0
The hotel is very close to the city center of Hangzhou and offers easy access to the stadium and West Lake.
Dining
9.0
The dining experience is fantastic with a variety of cuisines available, including grill, soups, seafood, and Chinese foods.
Facilities
8.0
The hotel provides a range of facilities to ensure a comfortable stay for guests.
Clean
Dated rooms
Ryan
United States,
November
2023
8.2/10
My stay at the hotel was truly enjoyable. The rooms had several open electrical outlets, which was convenient. The wifi was reasonable, although there were some slowdowns during peak times. The service was exceptional, with the staff being extremely polite and courteous. The location, although a bit distance away from the Metro, was very close to the bustling city center of Hangzhou. The dining experience offered a variety of dishes, including a selection of soups, seafood, and sweets. The facilities were top-notch, providing everything I needed for a comfortable stay.
Rooms
8.0
The rooms were well-equipped with several open electrical outlets for convenience.
Service
9.0
The staff went above and beyond, changing 200 dollars as a favor and being super sweet and attentive.
Location
7.0
The hotel is situated near the city center of Hangzhou, making it convenient for exploring the area.
Dining
8.0
The dining experience was delightful, offering a variety of dishes from different cuisines.
Facilities
9.0
The hotel facilities were top-notch, offering everything from dry cleaning services to wedding assistance.
Chuck
United States,
October
2023
8.2/10
The hotel rooms were spacious, clean, and very comfortable, overlooking the central courtyard, offering a nice bathtub, shower, flat-screen TV, music/CD system, and efficient desk workspace. The service was helpful, with staff arranging a car service in advance and being accommodating. The location was convenient to the West Lake park area but not directly on the lake. The dining experience was delightful, offering a varied buffet with western and Chinese foods. The facilities were well-equipped to meet guests' needs.
Rooms
9.0
The rooms were spacious, clean, and quiet, providing a comfortable stay with modern amenities.
Service
8.0
The staff went out of their way to assist, from arranging services to accommodating requests.
Location
7.0
The hotel's location was convenient to the West Lake park area, offering easy access to various attractions.
Dining
9.0
The dining experience was fantastic, with a diverse selection of delicious dishes to choose from.
Facilities
8.0
The hotel facilities were well-equipped and provided everything needed for a comfortable stay.
Clean
Marginal area
John
United States,
July
2023
8.6/10
The hotel is very close to the city center of Hangzhou, in 5 tower blocks, offering a good location with easy access to the hustle and bustle. The rooms are extremely spacious, among the largest standard rooms I have ever stayed in, though the service lacks a bit in attention to detail, such as turn-down services and amenity supply checks. The dining experience is excellent, with a wide variety of cuisine options available, but the high traffic rerouting affects the WiFi speed negatively.
Rooms
9.0
The rooms are very, very spacious, one of the largest standard rooms I've stayed at anywhere.
Service
8.0
The service is very friendly and attentive, with extremely cooperative staff who can communicate in English at an adequate level.
Location
8.0
The hotel is very close to the mayhem of the city center of Hangzhou, offering a convenient location in 5 tower blocks, but it's not directly on the West Lake.
Dining
9.0
The dining experience is fantastic with a variety of options, including grill, soups, seafood, Chinese foods, sweets, and more. The only improvement could be in the western-style breakfast selection.
Facilities
9.0
The facilities are top-notch, offering everything from dry cleaning and paid shuttle services to tours/ticket assistance.